You can easily place an order online through our website. Simply browse our products, add items to your cart, and proceed to checkout.

If you experience any difficulties during the online ordering process, please contact our Customer Service team at support@d-fantix.com. Our representatives are available Monday through Friday, from 8:30 A.M. to 4:30 P.M., and will be happy to assist you.

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

Yes, we support changes or cancellations to orders within 24 hours of placement. Please contact our customer service team at support@d-fantix.com with your order number and requested changes or cancellation.

Order processing typically takes 1-2 days. Once processed, orders are shipped out promptly, and logistics time varies depending on the shipping method chosen and your location. You will receive a tracking number once your order has been shipped.

Yes, once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your delivery.

We offer a 30-day return policy. If you are not satisfied with your purchase, you may return the item within 30 days of receipt for a refund or exchange, provided it is in its original condition and packaging.

To initiate a return, please contact our customer service team at support@d-fantix.com within 30 days of receipt. Please include your order number and reason for return. Our team will guide you through the return process and provide further instructions.

If you receive damaged, missing, or incorrect items, we apologize for any inconvenience and are here to assist you. Please follow these steps:

1. Contact our customer service team at support@d-fantix.com immediately upon receiving the package.
2. Provide your order number and details of the issue, including any relevant photos if applicable.
3. Our customer service team will work quickly to resolve the issue. Depending on the situation, we may offer a replacement, refund, or exchange.
4. If the items are damaged, we may ask you to return them. We will provide instructions on how to do so and cover any return shipping costs.
5. Once we receive the returned items or verify the issue, we will proceed with the appropriate resolution as quickly as possible.

We strive to ensure that every order is fulfilled accurately and arrives in perfect condition. In the rare event that there are issues with your order, we are committed to resolving them promptly and to your satisfaction. Thank you for your understanding and cooperation.

We process refunds within 7 working days after receiving the returned item and verifying the issue. Please note that the refund may take additional time to reflect in your account, depending on your payment method and financial institution.

No, we do not deduct any fees from the refund amount. You will receive a full refund for the returned item, including any applicable taxes or shipping charges paid at the time of purchase.